Return Policy

Our return policy

Thank you for shopping with SUHAKU Space online.

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return eligible items under the terms below:

  • Items must be returned within 14 days of the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase is required.

NB: Gift cards cannot be returned.

Returns process

  1. Contact us by email.
  2. We will provide return instructions and a return authorisation if authorised.
  3. Ship the item back using the instructions received.

Refunds

Once we receive the item and approve the return, we aim to refund you within 5 business days of receiving the returned item.

  • Customers are responsible for the return shipping costs.

Exchanges

To exchange an item, please contact us by email upfront.

If your item arrives damaged or defective, please contact us within 3 days of receipt with photos of the damage, for a full refund or replacement.